HELP CENTRE

Frequently Asked Questions..?

Find quick answers about booking tables, managing reservations, customer accounts, restaurant owner tools, pricing plans, privacy, payments, and PickTables support.

General Questions

What is PickTables?

PickTables is a smart restaurant table reservation and venue management platform. It helps diners discover restaurants and book tables online, while giving restaurants tools to manage bookings, tables, time slots, menus, customer details, and reservations.

Who can use PickTables?

PickTables is built for customers, diners, venue owners, restaurants, staff users, and business users. Customers can find and book tables, while restaurants can manage reservations and venue operations from their dashboard.

Is PickTables available in the United Kingdom?

Yes. PickTables operates in the United Kingdom and its privacy policy is written around UK privacy rules, including UK GDPR and the Data Protection Act 2018.

Do I need an account to use PickTables?

You may need an account to manage your bookings, view booking history, update your profile, receive booking updates, and access customer dashboard features.

For Customers

How do I book a restaurant table?

You can search for a restaurant, choose your preferred date, time, and party size, then complete your reservation online. PickTables shares the required booking details with the selected venue so they can manage your reservation.

Can I manage my booking after reserving?

Yes. Customers can manage bookings through their account where available. This may include viewing booking details, checking booking status, updating information, or cancelling if the venue’s rules allow it.

What booking information does PickTables collect?

PickTables may collect booking date, time, party size, selected venue, booking status, special requests, cancellation or no-show information, booking history, and customer notes where permitted.

Will the restaurant see my details?

Yes, when you make a booking, PickTables shares relevant booking details with the restaurant or venue you selected so they can manage your reservation.

Can I leave a review?

Where reviews are enabled, customers may be able to leave star ratings, review text, venue feedback, and other review details after using the platform.

For Restaurant Owners

How does PickTables help restaurant owners?

PickTables helps restaurant owners manage reservations, venue profiles, table settings, time slots, menus, booking settings, customer communication, subscriptions, and dashboard activity.

Can I manage my venue profile?

Yes. Venue owners can manage business details such as venue name, business email, phone number, venue address, staff user details, subscription plan, billing details, venue profile content, table settings, menu settings, time slots, and booking settings.

Can my staff use PickTables?

Yes, PickTables supports staff user details as part of venue owner and business data. This allows restaurants to manage operations with team access where available.

Can I manage tables and time slots?

Yes. PickTables is designed to support table, menu, time slot, and booking settings for restaurant owners.

Can PickTables send booking updates?

Yes. PickTables may send important service messages such as booking confirmations, booking updates, password resets, account notices, payment reminders, and security alerts.

Bookings & Cancellations

Can I cancel a booking?

Cancellation options depend on the restaurant’s rules and the booking status. Customers should check their booking details or contact the venue if cancellation is not available online.

What happens if I do not show up?

No-show information may be recorded as part of booking history. Restaurants may use this information to manage reservations, customer service, and future booking operations.

Why did my booking status change?

Booking status may change when the restaurant confirms, updates, cancels, completes, or manages the reservation. PickTables may send service messages for booking updates.

Can restaurants contact me about my booking?

Yes. Restaurants may use booking data to manage table reservations, contact customers about bookings, handle cancellations or no-shows, and manage customer service.

Pricing & Subscriptions

Does PickTables offer plans for restaurant owners?

Yes. PickTables supports venue owner subscriptions, plan details, billing details, payment status, account access, plan limits, invoices, and support.

What billing data does PickTables collect?

PickTables may collect billing name, billing email, invoice details, plan details, payment status, and transaction references.

Does PickTables store my full card details?

PickTables says card payments are normally handled by secure third-party payment providers and that it should not store full card numbers or full card security codes.

Can I change or cancel my subscription?

Restaurant owners should manage their plan from the owner dashboard where available, or contact PickTables support for help with subscription changes.

Privacy & Security

Does PickTables sell personal data?

No. PickTables states that it does not sell personal data to third parties.

How does PickTables protect personal data?

PickTables uses security measures such as HTTPS encryption, password protection, access controls, database security, backups, malware/security monitoring, admin access restrictions, audit logs where available, and regular updates.

Does PickTables use cookies?

Yes. PickTables uses cookies and similar technologies for website functions, login sessions, security, checkout, booking forms, preferences, analytics, and marketing where enabled.

Can I request my data?

Yes. Under UK data protection law, users may have rights to access, correct, delete, restrict, object to processing, request portability, withdraw consent, object to marketing, and complain to the ICO.

How long does PickTables keep data?

Retention depends on the data type. For example, account data may be kept while the account is active and for a period after closure, booking records may be retained for a period after the booking, and billing records may be kept for legal, accounting, or tax reasons.

Support

How can I contact PickTables?

You can contact PickTables by email or phone.

PicTables Data Team
Email: picktables.10@gmail.com
Phone:+44 7361 553886
Location: United Kingdom

These contact details are listed on the live privacy policy page.

How quickly does PickTables respond?

The privacy page says PickTables aims to respond within 2 business days for privacy questions, requests, or concerns.

I am a restaurant owner. How do I get help?

Restaurant owners can contact PickTables support for help with venue setup, booking tools, subscription plans, dashboard access, or technical issues.

PickTables Help Centre

Answers that make booking tables simple.

Find quick answers about restaurant reservations, customer accounts, owner dashboards, pricing plans, payments, privacy, security and support.

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01

Platform basics

Core PickTables questions

PickTables is a smart restaurant table reservation and venue management platform. It helps diners discover restaurants and book tables online, while giving restaurants tools to manage bookings, tables, time slots, menus, customer details, and reservations.

PickTables is built for customers, diners, venue owners, restaurants, staff users, and business users. Customers can find and book tables, while restaurants can manage reservations and venue operations from their dashboard.

Yes. PickTables operates in the United Kingdom and supports UK-based restaurant booking and venue management needs.

You may need an account to manage your bookings, view booking history, update your profile, receive booking updates, and access customer dashboard features.

02

For customers

Bookings, reviews and accounts

You can search for a restaurant, choose your preferred date, time, and party size, then complete your reservation online. The selected venue receives the required booking details so they can manage your reservation.

Yes. Customers can manage bookings through their account where available. This may include viewing booking details, checking booking status, updating information, or cancelling if the venue’s rules allow it.

PickTables may collect booking date, time, party size, selected venue, booking status, special requests, cancellation or no-show information, booking history, and customer notes where permitted.

Yes. When you make a booking, relevant booking details are shared with the restaurant or venue you selected so they can manage your reservation.

Where reviews are enabled, customers may be able to leave star ratings, review text, venue feedback, and other review details after using the platform.

03

Restaurant owners

Venue tools and dashboards

PickTables helps restaurant owners manage reservations, venue profiles, table settings, time slots, menus, booking settings, customer communication, subscriptions, and dashboard activity.

Yes. Venue owners can manage business details such as venue name, business email, phone number, venue address, staff user details, subscription plan, billing details, venue profile content, table settings, menu settings, time slots, and booking settings.

Yes. PickTables supports staff user details as part of venue owner and business data. This allows restaurants to manage operations with team access where available.

Yes. PickTables is designed to support table, menu, time slot, and booking settings for restaurant owners.

Yes. PickTables may send important service messages such as booking confirmations, booking updates, password resets, account notices, payment reminders, and security alerts.

04

Bookings

Cancellations and status updates

Cancellation options depend on the restaurant’s rules and the booking status. Customers should check their booking details or contact the venue if cancellation is not available online.

No-show information may be recorded as part of booking history. Restaurants may use this information to manage reservations, customer service, and future booking operations.

Booking status may change when the restaurant confirms, updates, cancels, completes, or manages the reservation. PickTables may send service messages for booking updates.

Yes. Restaurants may use booking data to manage table reservations, contact customers about bookings, handle cancellations or no-shows, and manage customer service.

05

Pricing

Subscriptions and billing

Yes. PickTables supports venue owner subscriptions, plan details, billing details, payment status, account access, plan limits, invoices, and support.

PickTables may collect billing name, billing email, invoice details, plan details, payment status, and transaction references.

Card payments are normally handled by secure third-party payment providers. PickTables should not store full card numbers or full card security codes.

Restaurant owners should manage their plan from the owner dashboard where available, or contact PickTables support for help with subscription changes.

06

Privacy

Data, cookies and security

No. PickTables states that it does not sell personal data to third parties.

PickTables uses security measures such as HTTPS encryption, password protection, access controls, database security, backups, malware/security monitoring, admin access restrictions, audit logs where available, and regular updates.

Yes. PickTables uses cookies and similar technologies for website functions, login sessions, security, checkout, booking forms, preferences, analytics, and marketing where enabled.

Yes. Under UK data protection law, users may have rights to access, correct, delete, restrict, object to processing, request portability, withdraw consent, object to marketing, and complain to the ICO.

Retention depends on the data type. For example, account data may be kept while the account is active and for a period after closure, booking records may be retained for a period after the booking, and billing records may be kept for legal, accounting, or tax reasons.

07

Support

Contact and help options

You can contact PickTables by email at picktables.10@gmail.com or by phone at +44 7361 553886.

PickTables aims to respond within 2 business days for privacy questions, requests, or concerns.

Restaurant owners can contact PickTables support for help with venue setup, booking tools, subscription plans, dashboard access, or technical issues.

For diners

Ready to reserve your next table?

Search restaurants, check availability and reserve a table online with a clean PickTables booking experience.

Fast bookingSearch → choose time → reserve
For restaurants

Manage bookings like a modern SaaS platform.

Use PickTables to manage reservations, tables, menus, slots, venue details, customer updates and owner subscriptions.