Your guests are more than bookings. Our smart CRM captures preferences, visit history, spending patterns, and special occasions — helping you deliver unforgettable, personalized experiences every time.
Store guest details, visit history, preferences, allergies, spending patterns, and notes in one smart dashboard.
Manage guest data across multiple outlets with centralized control.
Sync spending data directly from POS systems for accurate customer insights.
Understand guest lifetime value, repeat rate, and campaign performance.
Automatically collect and centralize guest information from every touchpoint — reservations, walk-ins, online bookings, events, and POS transactions.
The system securely stores:
Contact details (email, phone)
Visit history & booking patterns
Order history & average spend
Special occasions & preferences
Allergies, seating choices, special notes
No more scattered data across spreadsheets or notebooks. Every interaction becomes a valuable data point that helps you understand your guests better.
Once captured, the platform intelligently categorizes and segments guests based on:
Visit frequency (new, returning, regular)
Spending behavior (high-value, average, low spend)
Occasion visits (birthdays, anniversaries, corporate bookings)
Inactive guests (haven’t visited in 30/60/90 days)
Loyalty status or VIP tier
Use guest insights to create meaningful, personalized communication that drives action.
The system enables you to:
Send automated birthday & anniversary offers
Create targeted email & SMS campaigns
Offer loyalty rewards based on spending
Send re-engagement campaigns to inactive guests
Provide VIP-only promotions
Instead of sending generic promotions to everyone, you deliver the right message to the right guest at the right time — increasing engagement and response rates.
With personalized experiences and smart engagement strategies, you naturally improve guest loyalty and repeat visits.
The platform helps you:
Convert first-time visitors into repeat customers
Increase average spend with targeted upsells
Strengthen long-term guest relationships
Reduce marketing waste through precise targeting
Build a loyal community around your brand
Over time, this leads to higher customer lifetime value, improved retention rates, and predictable recurring revenue growth.
By tracking guest behavior and automating personalized campaigns that increase repeat visits and average spend.
Yes, guest data syncs across all outlets with centralized access.
Yes, it integrates with major POS systems for real-time spending insights.
Absolutely. The system automatically triggers campaigns based on guest milestones.
Yes, it’s built for independent venues as well as enterprise hospitality brands.
Transform guest data into long-term revenue growth with our powerful Guest CRM & Relationship Management platform.
PickTables connects diners and restaurants through an intelligent online reservation system. We make booking tables effortless and help restaurants grow through automation, insights, and customer engagement tools.
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