Privacy Policy

PickTables (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://picktables.com/ or use our services.

1. Who We Are

PickTables is a UK-based restaurant reservation and guest management platform. For the purposes of UK data protection law, PickTables acts as the Data Controller of your personal data.

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: [Insert Official Email Address]
Registered Business Address: [Insert UK Registered Address]

2. Information We Collect

Information You Provide Directly

We may collect personal information that you provide when you:

• Make or manage a reservation
• Create an account
• Contact us for support
• Subscribe to updates or marketing communications

This may include:

• Full name
• Email address
• Phone number
• Reservation details (date, time, party size, special requests)
• Business details (for restaurant partners)
• Payment details (processed securely via third-party providers)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Referral source
• Cookies and similar tracking technologies

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Contractual necessity – To manage bookings and provide our services
• Legitimate interests – To improve platform functionality and security
• Consent – For marketing communications
• Legal obligation – Where required by law

4. How We Use Your Information

We use your personal data to:

• Process and manage reservations
• Send booking confirmations and reminders
• Provide customer support
• Improve and develop our services
• Send marketing communications (where you have opted in)
• Prevent fraud and maintain security
• Comply with legal and regulatory obligations

5. Sharing Your Information

We do not sell your personal data.

We may share your information with:

• Restaurants or venues you book with
• Payment processing providers
• Hosting and cloud service providers
• Email and SMS communication providers
• Professional advisers
• Legal authorities where required by law

All third-party providers are required to process your data securely and in accordance with UK data protection laws.

6. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses
• Transfers to countries deemed adequate by the UK Government

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• The right to access your data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

9. Cookies

We use cookies and similar technologies to:

• Improve website functionality
• Analyse site traffic
• Enhance user experience

You can manage cookie preferences through your browser settings or via our cookie consent banner.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet is completely secure.

11. Marketing Communications

We will only send marketing communications if:

• You have provided consent, or
• We are permitted to do so under applicable law

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. Continued use of our website and services constitutes acceptance of the updated policy.