PickTables Help Centre
Answers that make booking tables simple.
Find quick answers about restaurant reservations, customer accounts, owner dashboards, pricing plans, payments, privacy, security and support.
Find quick answers about restaurant reservations, customer accounts, owner dashboards, pricing plans, payments, privacy, security and support.
Book tables, manage reservations, understand booking statuses, cancellations and reviews.
Manage bookings, tables, time slots, menus, notifications and daily operations.
Find help with accounts, privacy, payments, subscriptions and technical questions.
Still need help?
Contact PickTables support and we will help you with bookings, restaurant setup or account questions.
Browse all PickTables help topics below. Every FAQ block is built with native Elementor widgets, so you can edit the question titles, answers, icons, buttons and layout directly in Elementor.
PickTables is an online restaurant reservation and table booking platform that helps customers discover restaurants and book tables more easily. It also gives restaurant owners tools to manage bookings, tables, availability, time slots, menus and customer reservations from one place.
PickTables is built for both customers and restaurant owners. Customers can use it to find restaurants and make reservations, while restaurant owners can use it to manage bookings, organise tables and improve daily restaurant operations.
Customers search for a restaurant, choose a date, time and party size, then send a booking request. Restaurant owners can view, confirm, manage or update reservations from their dashboard.
PickTables is mainly designed for restaurants, but it can also be useful for cafés, bars, lounges, diners, pubs, bistros and other venues that accept table reservations.
PickTables saves time by helping customers find available restaurants and book tables online without calling multiple venues. It gives a smoother booking experience and helps customers manage reservations more easily.
Restaurant owners can manage reservations, reduce manual booking work, organise table availability, handle customer details, reduce missed bookings and keep daily operations more controlled.
Yes. Customers can use location-based search features where available to find nearby restaurants and venues. This makes it easier to book a table close to your home, office, hotel, or current location.
Yes. Restaurant pages may include useful details such as venue name, address, contact details, opening hours, available time slots, menu information, images, reviews, and booking options.
Where restaurants have added menu details, customers can view menu items before making a reservation. This helps diners choose the right venue based on food options, price range, and preferences.
To book a table, choose your preferred restaurant, select your date, time and number of guests, then submit your booking request. Depending on the restaurant settings, your booking may be confirmed instantly or reviewed by the restaurant.
In some cases, you may need an account to manage your booking, view reservation history, receive updates and make changes. Having an account makes the booking process easier for future reservations.
PickTables may collect booking date, time, party size, selected venue, booking status, special requests, cancellation or no-show information, booking history, and customer notes where permitted.
Yes, when you make a booking, PickTables shares relevant booking details with the restaurant or venue you selected so they can manage your reservation.
Where reviews are enabled, customers may be able to leave star ratings, review text, venue feedback, and other review details after using the platform.
Yes. PickTables is designed to make online table booking simple. Customers can search for a restaurant, choose a date, select a time, enter the number of guests, and submit their booking request online.
PickTables allows customers to make bookings online whenever the restaurant has available booking slots. Availability depends on the restaurant’s opening hours, table capacity, booking rules, and selected date or time.
Yes. Customers may receive booking confirmation or status updates depending on the restaurant’s booking process. Some bookings may be confirmed instantly, while others may require restaurant approval.
A pending booking means your reservation request has been received but may still need to be reviewed or confirmed by the restaurant. Once the restaurant updates the status, you may receive a booking update.
A confirmed booking means the restaurant has accepted your reservation. You should arrive at the venue on the selected date and time with the correct party size.
Yes, where available. Large group bookings depend on the restaurant’s table capacity, available seating, and booking rules. Some venues may need to confirm larger reservations manually.
Yes, where supported. Customers may be able to add notes or special requests such as birthday arrangements, high chairs, accessibility needs, dietary preferences, or seating preferences.
Special requests are shared with the restaurant, but they are not always guaranteed. The restaurant will try to accommodate requests where possible, depending on availability and operational conditions.
A pending booking means your reservation request has been sent but has not yet been confirmed by the restaurant. The restaurant may need to review table availability before accepting it.
A confirmed booking means the restaurant has accepted your reservation. You should arrive at the restaurant on the selected date and time with the correct party size.
A cancelled booking means the reservation is no longer active. It may have been cancelled by you or by the restaurant, depending on the situation.
A completed booking means the reservation date and time have passed and the booking has been marked as finished.
A no-show means a customer did not arrive for a confirmed booking and did not cancel in advance. No-shows can affect restaurants because the table could have been offered to another customer.
Your booking may still be pending because the restaurant has not reviewed it yet, the selected time is busy, or the restaurant manually approves bookings before confirming them.
Yes. A restaurant may reject a booking if tables are unavailable, the venue is closed, the party size cannot be accommodated, or there is another operational reason.
Booking changes depend on the restaurant’s availability and rules. Where supported, you may be able to update your booking from your account. Otherwise, you may need to contact the restaurant or PickTables support.
This depends on table availability. If the restaurant has a suitable table for the updated party size, the change may be accepted. Larger groups may require manual approval.
Yes, where cancellation is available. You may be able to cancel from your booking details page or account dashboard.
Some restaurants may set cancellation rules, such as allowing cancellations only before a certain time. This helps restaurants manage table availability and reduce last-minute empty tables.
Contact the restaurant as soon as possible. Some restaurants may hold tables for a limited time only, especially during busy hours.
Yes. You can make a new booking if the restaurant has availability for your preferred date, time and party size.
PickTables helps restaurant owners manage reservations, venue profiles, table settings, time slots, menus, booking settings, customer communication, subscriptions, and dashboard activity.
Restaurant owners can use PickTables to manage bookings, tables, schedules, closures, customer requests, menu information, reviews, notifications and subscription settings from their dashboard.
Yes. Venue owners can manage business details such as venue name, business email, phone number, venue address, staff user details, subscription plan, billing details, venue profile content, table settings, menu settings, time slots, and booking settings.
Yes, PickTables supports staff user details as part of venue owner and business data. This allows restaurants to manage operations with team access where available.
Yes. PickTables is designed to support table, menu, time slot, and booking settings for restaurant owners.
Yes. PickTables may send important service messages such as booking confirmations, booking updates, password resets, account notices, payment reminders, and security alerts.
Restaurant owners can manage reservations, tables, time slots, venue details, menu items, closures, customer booking information, reviews, notifications, and subscription settings from their dashboard.
Yes. The owner dashboard can show booking activity, including today’s reservations, pending requests, confirmed bookings, and recent customer activity where available.
Yes. Restaurant owners can manage booking statuses, including pending, confirmed, cancelled, completed, or no-show, depending on the available dashboard tools.
Where supported, owners can keep booking notes or customer-related details to help staff manage reservations more smoothly.
Yes. PickTables supports different reservation statuses so restaurants can organise their booking workflow clearly from request to completion.
Restaurant owner features may include reservation management, table management, booking status updates, time slot setup, menu management, venue details, customer information, reviews, blocked dates and owner notifications.
Yes. Restaurant owners can view booking activity, including today’s reservations, pending bookings, confirmed bookings and recent customer requests.
Yes. Owners can manage booking statuses, including pending, confirmed, cancelled, completed and no-show, depending on the available dashboard tools.
Yes. Owners can view relevant booking details such as customer name, date, time, party size, booking status and special requests where available.
Yes. Restaurant owners can update venue information such as restaurant name, description, address, contact details, cuisine type, opening hours and images where supported.
This depends on the plan and platform settings. Some accounts may support managing more than one venue from a single owner dashboard.
Yes. Restaurant owners can add and manage tables from their dashboard. Tables can be organised by name, number, capacity and active status.
Yes. Owners can set minimum and maximum capacity for each table so the system can match customers with suitable tables.
Yes. Tables can be marked active or inactive. This is useful when a table is unavailable, under maintenance or temporarily removed from service.
PickTables is designed to check existing reservations and table availability before assigning or accepting bookings. This helps reduce the chance of double bookings.
Where supported, owners can use combinable table logic for larger parties. This helps restaurants join smaller tables together when needed.
Good table management helps restaurants avoid overbooking, improve seating plans, manage capacity and provide a smoother customer experience.
Yes. Owners can create booking time slots based on their opening hours and service schedule.
Yes. Owners can block dates or time periods when the restaurant is closed, fully booked, under maintenance or unavailable for reservations.
Yes. Owners can manage booking availability around their operating hours so customers cannot book outside service times.
A time may not be available because the restaurant is closed, fully booked, has no active tables, has no suitable table for the party size, or has blocked the selected date.
Yes. Owners can view reservations by selected date, making it easier to plan service, staff and table availability.
Yes. Restaurant owners can add menu items where menu management is available. This may include item name, price, description, category and availability.
Yes, where the restaurant has added menu information. This helps customers choose a restaurant based on food options and preferences.
Yes. Owners can update menu prices from their dashboard where supported.
Yes. Menu items can be organised into categories such as starters, mains, desserts, drinks, specials and more.
Yes. Where reviews are enabled, customers may be able to leave a rating or feedback after their dining experience.
Reviews help new customers choose a restaurant with more confidence. They also help restaurant owners understand what customers like and where service can be improved.
Yes. Restaurant owners can view customer feedback where review features are enabled.
Reviews may be checked or managed depending on platform settings. This helps keep feedback useful, fair and appropriate.
Where supported, restaurant owners may be able to respond to customer reviews or use feedback to improve service.
Yes. PickTables may send notifications for booking confirmations, status updates, cancellations, account activity and important service messages.
Yes. Owners may receive alerts when a new booking is created, updated or requires attention.
Where enabled, customers may receive booking reminders before their reservation. This can help reduce missed bookings.
Yes. Owners can view booking and account notifications from their dashboard where the notification system is enabled.
Customers can usually search restaurants and make bookings without needing a restaurant owner subscription. Pricing mainly applies to restaurants using owner tools.
Restaurant owners may need a subscription to access venue management tools, booking features, table settings, menu management and business support.
If a plan expires, some owner features may become limited depending on the subscription rules. Owners should check their dashboard or contact support for help.
Yes. Restaurants can upgrade or change plans where available. This may unlock additional tools, higher limits or more support options.
PickTables may offer different plan options depending on current pricing. Restaurant owners should check the pricing page for the latest available plans.
Restaurant owners should manage their plan from the owner dashboard where available, or contact PickTables support for help with subscription changes.
You can create an account by registering as a customer or restaurant owner, depending on how you want to use PickTables.
Use the password reset option on the login page. A reset link may be sent to your registered email address.
Yes. Customers and owners may be able to update profile details such as name, phone number, password and account information.
Dashboard access may depend on your account role, login status, subscription status or permissions. Make sure you are logged in with the correct account type.
You can contact PickTables support if you want to request account deletion or data removal, subject to applicable rules and verification.
PickTables is designed to handle booking and account information carefully using secure website practices and controlled access.
No. PickTables states that it does not sell personal data to third parties.
PickTables uses security measures such as HTTPS encryption, password protection, access controls, database security, backups, malware/security monitoring, admin access restrictions, audit logs where available, and regular updates.
Your contact details help manage bookings, send updates, allow restaurants to prepare for your reservation and support your account if needed.
Yes. Relevant booking details may be shared with the restaurant you book so they can manage your reservation properly.
Yes. PickTables uses cookies and similar technologies for website functions, login sessions, security, checkout, booking forms, preferences, analytics, and marketing where enabled.
Yes. Under UK data protection law, users may have rights to access, correct, delete, restrict, object to processing, request portability, withdraw consent, object to marketing, and complain to the ICO.
Retention depends on the data type. For example, account data may be kept while the account is active and for a period after closure, booking records may be retained for a period after the booking, and billing records may be kept for legal, accounting, or tax reasons.
Yes. PickTables is designed to work on desktop, tablet and mobile devices.
Not always. Customers can use the PickTables website where available. If an app is offered, it may provide an easier mobile experience.
This may happen due to browser cache, internet connection, device issues or temporary maintenance. Try refreshing the page, clearing browser cache or using another browser.
Available times may not show if the restaurant is closed, fully booked, has no active time slots, has blocked the date or has no suitable table for your selected party size.
Check your spam or junk folder first. Also make sure your email address is correct. If you still cannot find the email, contact PickTables support.
You can contact PickTables support through the contact page or support options available on the website.
Support can help with account issues, booking problems, restaurant setup, owner dashboard questions, subscription queries and technical problems.
Response times may vary depending on the request. PickTables aims to respond as quickly as possible during support hours.
Yes. Restaurant owners can contact support for help setting up venue details, tables, time slots, booking settings and dashboard tools.
Please contact PickTables support and include details such as the page URL, your account type, what happened, screenshots if possible and the device/browser you used.
Create smoother restaurant reservations for customers and easier booking management for owners.
PickTables helps UK diners discover restaurants, check live table availability and book online instantly. For restaurant owners, PickTables provides reservation software, table management, booking reminders, reviews and customer insights.
© 2025 Created by WebCoss