HELP CENTRE
Frequently Asked Questions..?
Find quick answers about booking tables, managing reservations, customer accounts, restaurant owner tools, pricing plans, privacy, payments, and PickTables support.
Find quick answers about booking tables, managing reservations, customer accounts, restaurant owner tools, pricing plans, privacy, payments, and PickTables support.
PickTables is a smart restaurant table reservation and venue management platform. It helps diners discover restaurants and book tables online, while giving restaurants tools to manage bookings, tables, time slots, menus, customer details, and reservations.
PickTables is built for customers, diners, venue owners, restaurants, staff users, and business users. Customers can find and book tables, while restaurants can manage reservations and venue operations from their dashboard.
Yes. PickTables operates in the United Kingdom and its privacy policy is written around UK privacy rules, including UK GDPR and the Data Protection Act 2018.
You may need an account to manage your bookings, view booking history, update your profile, receive booking updates, and access customer dashboard features.
You can search for a restaurant, choose your preferred date, time, and party size, then complete your reservation online. PickTables shares the required booking details with the selected venue so they can manage your reservation.
Yes. Customers can manage bookings through their account where available. This may include viewing booking details, checking booking status, updating information, or cancelling if the venue’s rules allow it.
PickTables may collect booking date, time, party size, selected venue, booking status, special requests, cancellation or no-show information, booking history, and customer notes where permitted.
Yes, when you make a booking, PickTables shares relevant booking details with the restaurant or venue you selected so they can manage your reservation.
Where reviews are enabled, customers may be able to leave star ratings, review text, venue feedback, and other review details after using the platform.
PickTables helps restaurant owners manage reservations, venue profiles, table settings, time slots, menus, booking settings, customer communication, subscriptions, and dashboard activity.
Yes. Venue owners can manage business details such as venue name, business email, phone number, venue address, staff user details, subscription plan, billing details, venue profile content, table settings, menu settings, time slots, and booking settings.
Yes, PickTables supports staff user details as part of venue owner and business data. This allows restaurants to manage operations with team access where available.
Yes. PickTables is designed to support table, menu, time slot, and booking settings for restaurant owners.
Yes. PickTables may send important service messages such as booking confirmations, booking updates, password resets, account notices, payment reminders, and security alerts.
Cancellation options depend on the restaurant’s rules and the booking status. Customers should check their booking details or contact the venue if cancellation is not available online.
No-show information may be recorded as part of booking history. Restaurants may use this information to manage reservations, customer service, and future booking operations.
Booking status may change when the restaurant confirms, updates, cancels, completes, or manages the reservation. PickTables may send service messages for booking updates.
Yes. Restaurants may use booking data to manage table reservations, contact customers about bookings, handle cancellations or no-shows, and manage customer service.
Yes. PickTables supports venue owner subscriptions, plan details, billing details, payment status, account access, plan limits, invoices, and support.
PickTables may collect billing name, billing email, invoice details, plan details, payment status, and transaction references.
PickTables says card payments are normally handled by secure third-party payment providers and that it should not store full card numbers or full card security codes.
Restaurant owners should manage their plan from the owner dashboard where available, or contact PickTables support for help with subscription changes.
No. PickTables states that it does not sell personal data to third parties.
PickTables uses security measures such as HTTPS encryption, password protection, access controls, database security, backups, malware/security monitoring, admin access restrictions, audit logs where available, and regular updates.
Yes. PickTables uses cookies and similar technologies for website functions, login sessions, security, checkout, booking forms, preferences, analytics, and marketing where enabled.
Yes. Under UK data protection law, users may have rights to access, correct, delete, restrict, object to processing, request portability, withdraw consent, object to marketing, and complain to the ICO.
Retention depends on the data type. For example, account data may be kept while the account is active and for a period after closure, booking records may be retained for a period after the booking, and billing records may be kept for legal, accounting, or tax reasons.
You can contact PickTables by email or phone.
PicTables Data Team
Email: picktables.10@gmail.com
Phone:+44 7361 553886
Location: United Kingdom
These contact details are listed on the live privacy policy page.
The privacy page says PickTables aims to respond within 2 business days for privacy questions, requests, or concerns.
Restaurant owners can contact PickTables support for help with venue setup, booking tools, subscription plans, dashboard access, or technical issues.