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Got any questions about the trip packages or pricing on our platform? We’re here to help. Chat to our friendly team 24/7.
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LEGAL

Privacy Policy

At PicTables, we are committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This policy explains how we collect, use, and protect your information.

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SECTIONS

Section 01

Introduction

At PicTables Ltd (“PicTables”, “we”, “us”, or “our”), we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

PicTables Ltd is registered in England and is the data controller responsible for your personal data. We are registered with the Information Commissioner’s Office (ICO) in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your privacy matters. We will never sell your personal data to third parties, and we only collect what we genuinely need to provide you with the best possible service.

Section 02

Information We Collect

We may collect and process the following categories of personal data:

  • Personal details— name, email address, phone number
  • Booking information— reservation date, time, party size, and preferences
  • Business information— restaurant name, address, and contact details (for restaurant operators)
  • Technical data— IP address, browser type, device information, and usage data collected via cookies
  • Payment information— processed securely via our payment provider; we do not store full card details
  • Communications— any messages you send us via our contact form, email, or live chat

We collect this data when you register an account, make or manage a table reservation, contact our support team, subscribe to our newsletter, or browse our website.

Section 03

How We Use Your Information

We use your personal data only for legitimate purposes and on a lawful basis under UK GDPR. Specifically, we use your data to:

  • Manage table reservations and bookings on behalf of restaurants
  • Provide responsive customer support and resolve service issues
  • Improve our platform, features, and overall user experience
  • Send booking confirmations, reminders, and important service updates
  • Communicate relevant product news and offers (with your consent)
  • Comply with legal obligations and prevent fraudulent activity
  • Analyse usage patterns to improve site performance and reliability

Marketing communications: We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time using the link in any of our emails.

Section 04

Data Sharing

We do not sell or rent your personal data. We may share your information only in the following limited circumstances:

  • Restaurants using PicTables— booking details are shared with the restaurant you are making a reservation with, for the sole purpose of fulfilling that booking
  • Trusted service providers— including hosting, email delivery, payment processing, and analytics services, all of whom are contractually bound to handle data securely
  • Legal authorities— when required by law, court order, or regulatory authority
  • Business transfers— in the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant party under equivalent protections

All third-party data processors we work with are required to comply with UK GDPR and to implement appropriate security measures.

Section 05

Data Security

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or misuse.

  • All data transmitted to and from our platform is encrypted using TLS (HTTPS)
  • Sensitive data is encrypted at rest using industry-standard AES-256 encryption
  • Access to personal data is restricted to authorised personnel on a need-to-know basis
  • We conduct regular security audits and penetration testing
  • Our infrastructure is hosted in UK-based, ISO 27001-certified data centres

Security incidents: In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform affected individuals without undue delay.

Section 06

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right to Access — Request a copy of the personal data we hold about you
  • Right to Rectification — Request correction of inaccurate or incomplete data
  • Right to Erasure — Request deletion of your personal data (“right to be forgotten”)
  • Right to Object — Object to processing based on legitimate interests or direct marketing
  • Right to Restriction — Request restriction of processing in certain circumstances
  • Right to Portability — Receive your data in a portable, machine-readable format

To exercise any of these rights, please contact us. We will respond within 30 days. You also have the right to lodge a complaint with the ICO at ico.org.uk.

Section 07

Cookies

PicTables uses cookies and similar tracking technologies to improve your experience on our website and to analyse site performance. Cookies are small text files placed on your device by your browser.

  • Strictly necessary cookies— essential for the website to function; cannot be disabled
  • Performance cookies— help us understand how visitors interact with our site (e.g. Google Analytics)
  • Functional cookies— remember your preferences and settings for a better experience
  • Marketing cookies— used to deliver relevant advertisements (only with your consent)

You can control and manage cookies through your browser settings or via our cookie consent banner. Disabling certain cookies may affect your experience of our platform. For full details, please see our Cookie Policy.

Section 08

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Account data— retained for the duration of your account and up to 2 years after closure
  • Booking records— retained for 3 years for operational and legal purposes
  • Financial records— retained for 7 years in accordance with HMRC requirements
  • Marketing data— retained until you unsubscribe or withdraw consent
  • Technical logs— typically retained for 90 days

When your data is no longer required, it is securely deleted or anonymised in a manner that ensures it cannot be recovered or reconstructed.

Section 09

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending you an email notification.

We encourage you to review this policy periodically. Your continued use of PicTables following any changes constitutes your acceptance of the updated policy.

Section 10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch:

PicTables Data Team
 United Kingdom
Email: picktables.10@gmail.com
Phone:+44 7361 553886

Response within 2 business days

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